SHIPPING INFORMATION

Do you ship internationally? Why you do not offer FREE SHIPPING as many online stores do?

Yes, We do ship worldwide. The reason why we do not offer free shipping is very simple, there is no free shipping, the cost of shipping will be incorporated in the item cost. But there is a catch, if you buy multiple items you will pay the shipping 2x, 3x or more times. Lets say an item cost 15 usd + 5 usd for shipping. The seller offering free shipping will list the item at 20usd with free shipping. Let’s say you buy 2 or more items from that seller, you are going to spend 5, 10 or even 15 usd more (if you buy 4 items) which is frankly quite a lot more. My example was made on a 5 usd shipping which is quite cheap for international shipping, This amount can be much more and so the extra money you spend, if you buy multiple items. In my case, no matter how many items you buy, you ‘ll spend always the same amount for shipping. Free shipping was invented by the big online stores (Etsy, Ebay, Amazon) to make more money. This is an other reason why we left Etsy. If you want more visibility on their platform you have to offer free shipping, so they can make more money.

How long does it take to receive my order? And What kind of shipping do you offer?

All orders ship out in 1-3 business days from Milan, Italy. Please understand that once an order is placed it cannot be cancelled, because usually we start processing your order as soon as it arrives.

Average shipping time to USA is 5-20 business days with Priority Mail, Registered Mail 5-20 business days, Europe is 3-10 business days with Priority Mail and a bit less with registered mail.Please kindly understand that these are only estimates and every shipping is different, at times, they can take much longer, rare, but it can happen

We have 2 options:
Priority Mail and Registered Mail, the latter is fully tracked (except Australia & Canada) and it comes with a default insurance against loss of 35usd. Priority Mail cannot be tracked, so once is dispatched i cannot tell you were your order is. For EU orders we can also offer USP courier, contact us for quote.

Please be aware that I cannot guarantee the exact date of delivery, delivery date is always an estimate.

“Marked as gift”

If you do not live in a EEC country ( European Economic Community ) and mark your order as “Marked as gift” I will not put an invoice inside the parcel, but THE CUSTOM DECLARATION WILL REPORT A GENERIC VALUE OF THE ORDER, BEING THIS MANDATORY and ZERO as value is not accepted.

Any taxes or duties are the responsibility of the buyer.
What is your Exchange & Return Policy?

Customized items: Please kindly note that customized items cannot be exchanged or returned. An item is considered custom, when you can choose the leather color, the wrist circumference, the necklace length and so on, each item we sell has usually one or more options, making room for a lot of different combinations making it almost impossible to resell it. For this reason we have to stick to this rule. Hope you understand. That being said items with no variations can be returned within in 14 days, if unworn and clearly in new condition.